I would like to thank the technician who came out and replaced my windshield, he was quick and made the process very easy! Great job and thank you again!

Very professional staff and
service

Quick, painless replacement. Thanks!

Set up the windshield replacement with my insurance company and they had Safelite call and plan it with me. They came to the shop where my car was being worked on anyway and replaced it there. Very convenient. Reviewed the work done and the windshield looks great. Everything was put back in place correctly. Thank you.

Safelite was always in contact with me. They called several times and helped me reschedule my appointment due to cold weather.

Technician came on time and did fast but quality work

Absolutely poor customer service at the Latham location in Albany, NY. They had to reschedule three times and each time I never received an "update" call until I had to call myself to see their whereabouts. I had to be the one to call their location, only to find out that their technician was running late. One of the times, a manager had to call me back asking to reschedule because one of their technicians called out. The second time the manager said the technician was running behind because they locked the keys in the last car they were working on. The third time, the technician insisted that they come grab the car because of the colder weather, even though I stated repeatedly that I was parked in a car garage. When they finally took my car in, they asked what time I needed it back by, to which I replied 12pm. They said it would be tight. My car was not returned until 2pm that afternoon. Once again, NO service call for an update. The technician's name was Ethan. His associate that helped pick up my car and return was Alan.

The final straw, my car was returned and I asked about my state inspection stickers to which the one technician looked at the other and mouthed, "he didn't put the stickers back on." The other technician told me that this is more of a courtesy and they don't typically put the stickers back on. I said, "so if a cop stops me on the way home, what do I tell them?" Naturally, he said, "tell them that you just got your window replaced and someone would be sending a re-registration form in the mail to me." I called Safelite customer service and they said certain states are not allowed to have stickers placed back on and NY happened to be one of them. They transferred me to the specific shop that worked on my car, to which I received the answer that my inspection stickers were not expired and the technician should've put them back on my new windshield. This associate was very helpful and understanding and even apologized for the situation (Michelle). They put them in the mail to me that day., In closing, I will not be using their services the next time my windshield is damaged and most definitely not referring the actual company to any third parties.

Thank you for fixing our glass.