From the advice I received at the Pittsfield office, to the prompt and competent home service, we couldn’t ask for more.

Service was done professionally.. technician did an excellent job!

Good customer service and a well done replacement of the windshield.

I was getting my windshield replaced which my insurance covered. It was easy for me to file my claim right through the Safelite website which was nice and then schedule my appointment right away with them. I went to the shop for this service and had planned on someone picking me up and bringing me back at 4pm. The emails I received said drop off 9:30am and pickup was 4. When I got there pickup was at 11. This messed with me whole days plans unfortunately. Wish I knew this in advance. Then I got my car back and the glass looked great. The service man said he even cleaned my windows and vacuumed my car. My windows were clean yes, but when I opened my car door I almost passed out. The smell was awful and there was a huge mess everywhere of white plastic and foam pieces. I spent an hour driving home and then almost another hour cleaning my vehicle after this. I was not pleased.

My installer did a fantastic job.

Adam did a great job, very professional. Notified me both early in the morning for a final confirmation and also within 30 minutes of arrival. Work was excellent.

Quick efficient with respect

Quick and efficient service