Toni T.@ToniLeighMc- REVIEWS
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Service Technician Experience Windshield Work Safelite
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Service Technician Experience
Windshield Work Safelite
587 Reviews
Updating Results
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great job
We had the front windshield of our truck replaced last week. The work of the technician was excellent. I would highly recommend Safelite to future customers.
On SAFELITE AUTOGLASS - PITTSFIELD, MA
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The work was done on
The work was done on a timely and professional basis.
On SAFELITE AUTOGLASS - PITTSFIELD, MA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent service
The technician was very informative and extremely efficient. I would definitely use Safelite again
On SAFELITE AUTOGLASS - PITTSFIELD, MA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Above and beyond
My representative was on time, quick but thorough, caring and friendly
On SAFELITE AUTOGLASS - PITTSFIELD, MA
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Technician Nice. Not sure job done right?
Overall, people were nice but I felt railroaded into agreeing to the after market glass. I asked for BMW manufactured glass and the customer service person handling my call insisted there was absolutely no difference. Upon researching, both types of glass meet regulations, but there is most certainly a difference. I felt like they didn’t respect my request despite the fact I said I would pay extra if it wasn’t covered. The process and technician were good. That said, and most importantly, I wasn’t sure if the job itself was done right. The windshield seal doesn’t look quite right and there are gaps between the glass and the membrane. The side pieces running vertically along frame of the car that appear to come off to access the windshield did not snap back into place flush. I’m concerned about that. Overall, I think I would have been better served if I demanded BMW glass that was meant for my vehicle.
On SAFELITE AUTOGLASS - PITTSFIELD, MA
At the foundation of our business is a commitment to our people and the public. With that comes a significant focus on quality throughout our business. We pride ourselves on the great service we provide. If someone faces a challenge or expresses concerns, there is a solution. We have a customer care team in place ready to do what it takes to make things right. Please contact us at 866-212-5457 for further assistance.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Technician was exceptional, proficient, and
Technician was exceptional, proficient, and truly an asset to your compan.
On SAFELITE AUTOGLASS - PITTSFIELD, MA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent service
I brought my car in was treated courtiously .my car was in the garage within 20 min and out just under an hour.very good job.
On SAFELITE AUTOGLASS - PITTSFIELD, MA
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The personnel were pleasant, however
The personnel were pleasant, however it took three attempts to get the job done properly...a bit of a bother
2 service calls at home
2 visits to the shop - one where they couldn't get to it and one to get the job done after re-scheduling
2 service calls at home
2 visits to the shop - one where they couldn't get to it and one to get the job done after re-scheduling
On SAFELITE AUTOGLASS - PITTSFIELD, MA
Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced with the service received from our team.
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