The guy was very cool. He was very patient with me being at work. Glass is better than before. Took a little less than an hour and a half. Very pleased

Called Safelite on Thursday to make an appointment, which was good, because they scheduled me on the Friday. My window was between 1-6, so I requested a shorter window. Safelite agreed to a 1:30-3:30, but, unfortunately, this did not happen. My installer sent an email early in the morning, confirming the 1:30-3:30 time, but, that never happened. I called the customer service number, which was very painful, but, they finally put me through to the shop manager. The shop manager apologize for the lack of communication on their part. The schedule was moved to Saturday afternoon, instead.
Saturday afternoon arrives, and the installer showed up a little earlier, which was great. The installer, Matthew, was very professional and did a great job with the work. Even though it started off rocky, the end result was good.

It’s was probably the least hassle I’ve ever experienced when it comes to auto repairs. They got it done fast and it looks amazing.

you need to make your waiting room more hospitable !
The wait id about 1.5 to 2 hours
how do you stay sane with week old newspaper and TV that do not work?
lonely stay and not hospitable feel like the morgue!!!!

No change in appearance of chip.

Professional staff communicated the status of my windshield and treated me with respect. Thank you!

Very good cutomer service.
Very professional staff.

Just wanted to take a moment to Thank Austin for doing such a great job! He was polite, personable and has skills!! He exceeded the customer service expectation! I wish we could clone him! Thanks again!