Everything was perfect n quick

Excellent service! Austin was meticulous and worked hard to get the windshield replaced.

no complaints. The service technicians informed me on the work that needed to be done considering my monitor system on my car, cost, and the time that the service would take. Pleased

I made an appointment with Safelite on the recommendation of a friend who had used your services and had a positive experience. Unfortunately, my experience has not been positive.I scheduled a mobile appointment with a five hour window. I waited until 15 minutes before the last hour of a five hour window to have the person text me he was not going to come. As you imagine this has caused me a major problem. My windshield crack is in front of the driver side of my car and causes great vision impairment while driving. I am a student and missed numerous classes because the driver was not proactive on telling me he was not going to make the agreed upon window. I had waited 2 weeks for this appointment and was paying extra for Safelite to come to me. Now that my appointment has been so called "canceled" the next appointment slot is not for another 2 weeks. I ended up having to drive 4 hours to Atlanta to get it done there since your company failed me the first time for my original appointment. I did continue to get my windshield fixed by Safelite in Atlanta and received good service there but the amount of stress, time wasted and difficulty I was put through was very dissatisfying and I would hate to recommend Safelite to anyone in fear they will have the same poor service as I had.

This was my first Safelite experience. The friendly staff was very accommodating and helpful. My experience was pleasant and quick. Prices were very reasonable. I would recommend Safelite to anyone!

Super professional team! Super quick and high quality work! Great job!

1. After setting up an appointment to go to the Satellite shop, I was told they did not order my replacement windshield, and I could either come another day after they received the correct windshield, or I could use this appointment to access their "cash" price of $75 for a repair, and not submit it as an insurance claim. I chose the latter because I didn't want to return again and wanted to avoid an insurance claim if possible.
2. After the repair was done, I notice a small blemish on the windshield where the repair was done. I was told that was part of the repair and would be permanent. I have used Safelite before, and have never been able to see evidence of the repair or any blemish, so I think this was nothin more than an excuse for poor workmanship.
3. The next day I was driving my car on an interstate highway, the first time I had driven at highway speeds since the repair, and noticed my hood fluttering. I pulled over and noticed the hood had not been closed completely, is I took care of that. I hate to think what might have happened if my hood had flipped open at high speed. I believe the repair technician opened my hood and did not close it completely.

Not happy with my experience

Great fast and friendly service. Very professional and a great job was done.