Toni T.@ToniLeighMc- REVIEWS
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Service Replacement Randy Technician
Service Replacement Randy
Technician
24 Reviews
Updating Results
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
2 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
When I arrived I told
When I arrived I told the gentleman that I had three spots that needed repair...one old one I had had previously repaired....when finished he said I only had two...I didn’t argue with him and left.....that afternoon I saw the third one and it was not repaired...
On GLASSPRO/SAFELITE - MOUNT PLEASANT, SC
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Awesome (as usual)
Ive been a customer since 2008 and on the few ocasions I have received service from glasspro (now merged with safelite) their service was excellent and even when my driver window became loose a few years after the install I went back ready to pay for the service I was told that their job had lifetime warranty! Hope not to need their services soon but will definitely choose them again if I need to.
On GLASSPRO/SAFELITE - MOUNT PLEASANT, SC
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Efficient, courteous service.
Efficient, courteous service.
On GLASSPRO/SAFELITE - MOUNT PLEASANT, SC
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
service was prompt and friendly
service was prompt and friendly
On GLASSPRO/SAFELITE - MOUNT PLEASANT, SC
Verified Buyer
2 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent in the field....other interactions much less so
This was a frustrating experience. It took three tries before the correct windshield arrived on site. All three of the techs were absolutely terrific and helpful....the phone/online support on the backend less than satisfactory. I realize you are in the throes of merging two systems and that was responsible for some of the problems, but it wasn't the customer service I had come to expect (this is the third windshield replacement in 5 years). Again, the field guys were all terrific....this review speaks to the phone/online support.
On GLASSPRO/SAFELITE - MOUNT PLEASANT, SC
We appreciate your feedback of our service. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Barber Town and Country
Very satisfied. Was on time, courteous and professional. Would definitely use again.
On GLASSPRO/SAFELITE - MOUNT PLEASANT, SC
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Knowledgeable Technician
1) Jason arrived with incorrect windshield but was able to remedy issue by requesting for correct part to be delivered. I took time off from work so this was still an inconvenience but was glad he was proactive and got my windshield replaced. 2) Jason was courteous and explained why I didn’t need to schedule my car sensors to be “reset” by the dealer, saving me time and effort. He was right - my sensors work fine and the glass looks great. Thank you, Jason
On GLASSPRO/SAFELITE - MOUNT PLEASANT, SC
We appreciate you taking the time to leave us a review and your kind words mean a lot. We are so happy you loved working with Jason. If you ever need anything, our entire team will be here to help. We look forward to serving you in the future!
Verified Buyer
2 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Replacement Glass had a chip, which cracked
Still waiting for the job to be completed
On GLASSPRO/SAFELITE - MOUNT PLEASANT, SC
Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced. We do show that your appointment is scheduled for 3/18/19, and know our team will take great care of you.
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