Oakland, CA

We always use Safelite for glass repair. But this particular time was pretty terrible. We dropped our car off at 8 AM for service. Which included replacing a passenger side window that was broken in a burglary and then an upsell of replacement wiper blades. We received a call at 9:30 and we’re told our car was ready for pick up. We drove 20 minutes back to get the car… Only to find out the only thing they had done was replace the windshield wipers. Throughout the day we received different messages saying our car was ready, though it wasn’t actually ready until mid-afternoon. When we made the appointment we were told we could pick it up anytime before 530. Then we were told before 5 PM. And then after the car was finally ready (between 3/3:30) we were told it had to be picked up by 4:15 because they close at 5 PM. Due to all the communication challenges, I won’t consider using this particular Safelite location again. It was just maddening and added stress for no more stress with needed.

My front passenger side window and my windshield were broken. Dropped off my car at 1 and by 4 it was finished with no issues. Got a text when it was done and I came back and picked up the car.

The technician did a great job in a short amount of time. They make it very convenient.

Everything was timely, contactless and efficient. My windshield looks great!

Super quick and easy. Technician was very nice and made me laugh considering this was such a sad time. I needed that.

The technician failed to test the the windows’ operation when he finished installing the window. Window does not function properly when activated.

Mohammed did an amazing job done with replacing my auto windshield! He is very professional and he should be promoted!

Axel, the Safelite specialist sent to us Gabe a a heads up when he was coming, was very polite and through with the work. He was awesome. Service was excellent and very convenient. We truly appreciate it.