Palm Springs, CA

The windshield on my SUV had a crack in the center which spread into a long horizontal crack. I arrived at Safelite at approximately 8:00a on my scheduled day as a drop-off status, which means that I was to leave my vehicle for repair and pick it up later. I brought my iPad to pass the time since I couldn't secure a ride back and forth.
Manny was the Manager in charge and he was courteous and professional. He explained that it would be a 2 to 3-hour wait because of scheduling and stated he would do his best to accommodate my particular situation.
Within 10 minutes, my vehicle was in the service bay, and after two thorough inspections, one before moving my SUV and one after, I was advised of the status of my repair with a clear and concise explanation.
To my pleasant surprise, my entire visit was done in just over an hour and a half as I occasionally watched the progress through the lobby/service bay window. I was prepared to spend a considerable amount of time there and through his thoroughness and professionalism, Manny gave me one of the elements in Life that can't be bought... time.
My sincere thanks and kudos for a job well done!

Gary D Lopez