The outside surface isn't smooth. The chip is more visible now. Also, this tech has apparently never washed a window, or maybe she used a dirty diaper. I left for work the next day, and had to stop at a Walgreens to buy windex and paper towels. My windows were so streaky on both sides I couldn't see out of them. There was some type of thick white film all over every one of my windows.
My last safelite service was amazing. This one makes me want to never use safelite again.