Waukesha, WI

I had my front windshield replaced with a fairly large crack and Caleb was the technician that helped me with my vehicle. He went over everything with me, helped answer my questions and was very positive and friendly. Would highly recommend Waukesha Safelite!

The service was performed exactly how they said it would be. The staff is very knowledgeable and professional.

This was my first experience having my windshield fixed. I was impressed with the professionalism and speed at which this was completed. It was a smooth process from registering for an appointment online to the check in employee who informed me my auto insurance would cover the cost. What a great surprise. I would definitely recommend this company. Thank you

Awesome quality original replacement. Drop box instructions were not explained well and it was hard to find. Better instructions on where to find the drop box would be helpful to all customers.

Day 3 of having my new car (a 2021), a dump truck tossed a stone into my windshield on the Highway. Within the hour I had my first insurance claim ever and an appointment with safelite. I went in a few days later to find they did not have the glass in stock (they could have mentioned that before I came after third shift). The next appointment, I was told that it was snowing too much outside and they wouldn’t be able to complete the calibration (again after third shift). The third time, the tech came to me at my apartment. He called moments later to say he did not have the clips or the molds for the vehicle and left. The fourth time, I got the call 4 hours after I should have been sleeping requesting that I bring it in to the shop instead (I again had just gotten off third shift). The FIFTH time, the general manager picked up my car from my place and took it to the shop. He then called minutes later to tell me the BRAND NEW piece of glass had a dent in it and could not be installed. He brought he car back. At this point I had checked out and vowed never to use Safelite again, but the general manager again picked up my car the next week and completed the job. SIX APPOINTMENTS is what it took for me to get a windshield replacement done. The only redeeming factor was George, the general manager who took care of it and recognized that I was being taken for a ride 6 different times. He was very courteous and professional throughout. This is very unlikely to happen to anyone else, but just a possibility even for these top tier companies.

the windsheild was repaired and the wipers changed the first day I called to report the need. The technician was quick and professional and did a great job.

Crack in windshield was filled with resin, but continued to crack. Now I have to replace the windshield.

Very prompt, excellent service. Thorough explanation of the repair process and options.