West Bend, WI

Technician did an Excellent job.

recently my back seat passenger window was shattered in a breakin. Had to act fast and because of all the t.v. adds, I contacted Safelite. No appt. was available ffor several days, which is the only negative I have about this service. the appt. was handled professionally and efficiently at the time of service

When I scheduled my windshield, they told me between 8am and 5pm arrival time, that's a big window. On my scheduled date, I got an email early in the morning saying they would be there by 10am. When no one showed up I called and was told he would be there between 11:30 and 12:30. No one showed, and didn't show up until 1:20pm I really feel they could have or should have known a better arrival time. I wasted my whole day because he was not the fastest installer, hence why he was so late.

Service was great and the technician was very friendly.

Tech did a great job proactively communicating when he would arrive and how long g it would take

Appreciated the great communication about arrival; the quick heads up in the morning and follow up that he was running behind really showed he was respectfully of my time . Emmett not only did an excellent job with the replacement he was considerate, cordial, and engaging and very knowledgeable. Appreciate this so much in today’s world of “not my department” and “not others centered” service I’ve been receiving as of late. Emmett was the opposite and this was truly refreshing!!

The west bend store is the best! Great staff

The glass broke without warning, a known issue with the vehicle, and not only was the repair less expensive than I expected, but the technician pointed out the problems with other parts of the assembly, and probably saved me from doing this again in a few years. Thanks!