Queensbury, NY

My windshield was replaced quickly and they did an excellent job . Looks great and I’m very happy with the service

Great service, fast repair, excellent customer service.

I’m very happy with the service technician excellent work attitude professuonal

Great job; convenient and quick. And a quality job!!

The guys there are very friendly. They do an excellent job repairing my windshield. I would definitely recommend them to everyone.

I had an amazing experience with Safelite primarily because of a super reliable and diligent employee by the name of Aaron. I called my insurance company who said Safelite would be calling me to arrange a windshield replacement. Shortly thereafter, I received a call and arranged to have my windshield replaced while away on business in Saratoga, New York. I was told this could be done that very afternoon. Aaron communicated every step of the process and arrived on time. What a very polite, capable man! Aaron told me that the incorrect windshield was provided to him and arranged to get the correct one. I was in no rush as I was in training all day. Even though I tried to put "apologetic Aaron" at ease, he still felt bad despite resolving the problem. He was absolutely wonderful. This was my second instance with using Safelite and I'm soooo glad I did. Deborah

Friendly staff and great service.

I was very happy to be able to get same day service. It wasn’t a big job and apparently the job he did fixing the glass was fine. However, Kevin didn’t even let me know he was there until he had already left. Although cell service is terrible by my office, my car was literally in front of my office, it would have taken him 15 seconds to walk inside and show me what he did. When I called him back (as it didn’t look like anything had been done—which had he just shown me what he did and explained it to me would have been fine). He was not at all helpful. He could have explained the process to me quickly then. But instead he just said it was 95% better. Again, I don’t fix glass....it looked as if nothing was done. He continued to be unhelpful and just told me I could just get a new windshield if I wanted. When I got home I showed my husband (who does work in the car service industry, he explained what the process was and that it was fine. Although he did say that his dealership NEVER uses your company and told me where to call for next time. I have used your company twice before in the past and had great costumer service. But will now, thanks to Kevin’s poor communication and decision making, will never use your company again.