Rhinelander, WI

Everyone was friendly and courteous. Service was quick and the new windshield looks great. Cost was exactly as predicted.

Great job installing my new windshield and the service guy was great. Friendly and professional.

quick service , even when faced with challenge. repair technician was very knowledgeable and listended to my concerns.

First guy to show up was a young man with little experience so he chose to pass it to the most experienced installer in their office for the next day. This fellow has over 30 years but was unfamiliar with the rear view mirror removal on this rain sensing mirror setup and he just pulled and pried at it in frustrations till I told him that the overhead console had to be removed first to which he replied that it did not come off. Well .... I looked on youtube and found that, in fact the console had to come off to access the release for the mirror. He had not prepared for this install and Safelite did not allow adequate time for him and this car so he was also in a hurry.
I had to show him on You Tube the procedure in a couple of videos in order to prevent damage.
The actual adhesive and glass application was normal but the reassembly of the bottom grate and washer jets was hurried and I had to go back and redo them myself.
I'm sure he is quite capable in most installations but had not prepared for this and I guess he thought that he could figure anything out without researching but that was not the case and had I not been here, there is much probability damage would have occurred to the mirror assembly.

Service man was excellent. Couldn't be better.

I believe my technician was Nicholas and her was super and very polite.

Had appointment, seen promptly, quality repair

Excellent service and fantastic customer service. Second time we use Safelite and we highly recommend to our friends.