San Rafael, CA

I appreciated the team over at Safelite. Everyone was quite nice. Sterilizing the touchpoints inside the vehicle was an appreciated extra gesture. What was difficult was that I was told it would take 2 and a half hours, and I arranged to get a ride after 3 hours and I still had to wait quite a long time. That wouldn't have been a problem accept for in times of COVID when it's a little crowded in the waiting area and made me nervous. I would say, please be more accurate with timing quotes so we can work around. Perhaps a message if it will be 4 hours instead of 2.