San Rafael, CA

Started with the wrong style of glass, but I didn't really care. They said it would be more than the usual couple hours, which was fine. I had already worked out transportation from there to work and back at the end of the day. Three hours later, they called and said they couldn't do anything unless I removed my tool box. They said that they couldn't mess with it because of liability, even though its 2 bolts and would take about 2 minutes with regular shop tools. I asked if I could sign or say anything to waive that liability but alas no, so I had to take another 2 hours off work and bribe my client to drive me back down at lunch to take it off myself. It would have been really nice to have someone maybe tell me the box needed to come off before I left in the morning. It would have saved me a lot of time and money. So after that fiasco about 3 hours later, they called again and said the new glass wouldn't work and they needed to get the other one after all, but it was gonna take too long to get the other one because the person getting it was stuck in traffic and I would likely have to wait until the next morning to get my truck. I of course had a ride back to the shop later but not one planned for getting home, so I was a little frustrated. They were nice enough to offer a complimentary uber ride for me to get home from my job, so I was fine with everything as long as the thing got fixed and I was able to get home and back to work the next day. The problem now was that they let me know about this whole situation a half hour before they closed and the uber ride failed because no drivers were around. I called back and they tried to do it again and said to call back if it failed again. It failed again, of course, and when I called back, no one picked up. My client was nice enough to lend me a car to get home, and the job was done the next day, but holy moly it was a pain in the butt to coordinate around these folks. I felt unprofessional around my own clients due to this situation and at least have learned my own lessons about how I can prepare for this kind of situation in the future, but its really annoying that it happened like this. I feel like with some basic communication initially I could have saved hours of my own, my clients, and safelite's time instead of how it went down. The time wasted cost me more than the deductible I paid for the window. In the end, the job got done, the window looks great, and the staff was friendly enough. so 2 stars for the result, but what a mess for my first window replacement.

Excellent service and installation. My car drives with no wind noise, and feels like it is brand new, even with 180,000 miles on it.

Folks were great and I appreciated the Uber lift home while the car was being repaired. Great job overall, tight and clean and looks good, but there is (apparently) still broken glass at the base and interior portions of the door. You can hear it when you open and close the door. That does NOT make me happy.

The person was very prompt, polite and efficient. I would definitely recommend or use them again!

Easy to schedule, they came to our home(best thing every), great communication from both Safelite and the specialist Alex. Alex was awesome, the windshield is great and we're so glad we bought the windshield wipers, everything was done perfectly, the truck was in perfect condition afterward. Highly recommend Safelite - it's the only way to replace a windshield! Thank you Safelite

Glass change was painless and accommodating to our schedule. Ended up with an OEM windshield so we are quite pleased with the result!

The installed was great. He showed up on time and had my new window in very quickly. Unfortunately, the customer service guy on the phone when I first called in was a nightmare. His name was Cory or Cody. He was so intent on reading his script that he wouldn't let me ask any questions. He insisted that Fairfield was 5 minutes ftom my home but it's more like 60 minutes. When I explained to him that my hearing is bad and asked him to please speak louder he told me that if he got any closer to the microphone, it would be in his mouth. At that point, I lost my temper. Your phone people clwarly need some customer service training!

The young man Safelite (cant remember his name this survey went to my spam) sent out was THE BEST! He was efficient friendly and knowledgeable. He really seemed to enjoy his job and the wonderful company. So much that I asked him about his position so I can pass along to my son in FL.