great service

Great job. Put a windshield in my 98 Wrangler.

Technician called to give me his arrival time. Excellent service. He washed my Windows while he waited for repair procedure to be completed.

Front windshield was hit by an object on the interstate. Two star-shaped cracks appeared as a result. Safelite came to my house and did some repair work on the cracks. Good job!

The guy at the front desk was very friendly, knowledgeable, and polite. That goes a long way. We dropped the car off and they called when they were finished. The price was reasonable as well. If we ever need any glass services Safelite can provide, we will definitely go with Safelite again!

They kept changing the scheduled technician.
Unnecessarily delayed the replacement of my glass (took 3-4 days)
They used aftermarket glass without notification.
They failed to clean the broken glass from the vehicle.

I was told that I would have to bring my vehicle to one of their centers to get the glass replaced, that they couldn't repair it unless it was brought to them.

The person they sent out was disrespectful, argumentative, and made no effort to hide the fact that he believes women are stupid. He was irritated, impatient, and explained repeatedly why he is better than anyone else. He told me that he expected me to call his supervisor after he left, which, if I thought I could actually reach him, I would have.

The repair itself was done poorly. It was a rear glass repair on a minivan. My back wiper was damaged and needs to be replaced (inoperable now). The paint on the vehicle was damaged. When I asked about what happened, the technician said he had to put primer on the lip of the back door and that "if I knew anything" I'd understand that it "just wipes off." Actually, when he tried to wipe it off to show me, it damaged the clearcoat, which now needs to be repainted across the entire back door. The liftgate has been shifted due to his pulling on it during the installation and now rubs the bumper when closing. This caused it to open while I was driving since it does not close securely/latch anymore.

There are many other reasons why I will never use Winchester Safelite again. I hope this review saves others from going through the hassles we experienced and the problems we have had with their repair. It definitely is not a happy, easy, prompt, well-done service like you see in their commercials!

fast very knowledgeable. would reccomend. they where quick

They quickly repaired my cracked windshield at the lowest price I found.

Chris was very informative and did a great job. Like the communication the company has as to when to expect to see the technician...and able to track their destination route.