Worcester, MA

The Safelite team on Park Ave in Worcester is super great. The receptionist gave multiple updates throughout the day (I did all day drop off), and Steve (the technician) went above and beyond. I was worried about my dash cam because I didn’t have any more spare mounts—Steve used some heavy duty double sided tape to put it back up and it’s just as secure as before. I was also worried about the inspection sticker, but it looks great! The windshield itself has all the features the OEM one had. Overall, great team at this location, and very responsive.

Safelite staff was very professional, kind and curteous. They did a great job on my car and they did it in a timely fashion.

The job was estimated for an hour and a half. I took a book and walked across the street to a beautiful park and the technician called me in about 45 minutes telling me the job was all done. Also, due to the damage to the frame, he had to finagle it a bit to get the replacement in and warned me that the electric window opener might not work when he was done. Not only did he successfully get the window in but the power button works as well.

Through my insurance company, I could make and appointment. It was easy. For forgetful/absentminded people there are more than enough reminders. A little annoying for me who likes one or two reminders. And it was easy to upgrade to OEM glass and pay the difference. Definitely would use their services again.

The tech was very professional and made me aware of any issues that arose.

Service was quick, efficient and hassle free. My vehicle was ready well within the time frame quoted and they handled all the communications and billing with my insurance company.

Not the easiest of cars to find a windshield for, Safelight's patience and understanding led to a great installation. The Worcester team was more than accomodating of a picky owner who probably called or stopped by too many times! Great job, the installation is perfect.

Tech came within time frame and told me exactly what he was going to do. He finished in 20 minutes. It was convenient that they come to my location for the service!