Worcester, MA
Shop address
515 Southbridge Street, Worcester, MA 01610
Shop hours
Monday - Saturday: 8:00 AM - 5:00 PM
Sunday: Closed
Or call 877-465-5224 | Current hold time: 12-15 minutes
Windshield Repair and Replacement in Worcester, MA
For industry-leading windshield repair and replacement services in Worcester, Massachusetts, head straight to Safelite® AutoGlass on Southbridge Street. We can fill small cracks and chips quickly using the latest fillers and adhesives, stopping damage from spreading and extending the life of your windshield. More extensive damage can be rectified with a full windshield replacement made from durable OEM or OEE glass, and we use the industry's fastest drying adhesive so you won't have to wait for long.

Same-day windshield repair
Does your windshield have 3 or fewer chips smaller than 6 inches? If so, no need to schedule an appointment. Simply walk in today by 2pm to get your windshield repaired.

Local tips
We have a wide variety of magazines you can read while waiting or you can watch TV. There's a grocery store on the other side of the street.
4.6 4.6 star rating 1347 Reviews
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Verified Buyer
5.0 star rating What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Location of service:
Mobile
Recommended:
10 (Definitely)
Location of service:
Mobile
Recommended:
10 (Definitely)
Quality of Service
Value of Service
Quality of Service
Value of Service
SEE MORE SEE LESS
I forgot the guys name
I forgot the guys name he was very friendly.
On SAFELITE AUTOGLASS - WORCESTER,MA
Verified Buyer
5.0 star rating What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Location of service:
Mobile
Recommended:
10 (Definitely)
Location of service:
Mobile
Recommended:
10 (Definitely)
Quality of Service
Value of Service
Quality of Service
Value of Service
SEE MORE SEE LESS
Excellent and quick service.
Excellent and quick service.
On SAFELITE AUTOGLASS - WORCESTER,MA
Verified Buyer
5.0 star rating What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Location of service:
Mobile
Recommended:
10 (Definitely)
Location of service:
Mobile
Recommended:
10 (Definitely)
Quality of Service
Value of Service
Quality of Service
Value of Service
SEE MORE SEE LESS
Life saver!
Life is shit but getting your window fixed in your drive way while you work from home was great.... Best thing that happen all month (looks at clouds) sigh ....
On SAFELITE AUTOGLASS - WORCESTER,MA
Verified Buyer
1.0 star rating What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Location of service:
Shop
Recommended:
1 (Never)
Location of service:
Shop
Recommended:
1 (Never)
Quality of Service
Value of Service
Quality of Service
Value of Service
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Fourth attempt is the charm if you put up with enough
To be clear - the tech team that eventually replaced my windshield did a decent job.
Before that, however, was nothing less than unprofessional. It took 4 separate attempts to get my vehicle the right windshield/molding, and every time it was “not my problem, someone else’s fault” from the customer-facing representatives and managers I interacted with.
My first mobile tech arrived, started the service, and called me out to share that the molding was missing on the windshield. No problem, things happen. He said the shop would call and reschedule. That never happened.
After I called to schedule another tech, I was ghosted (no call/no show) by the mobile tech. 10 hours of my time now wasted.
When I called the shop again, I asked to file a complaint. The woman on the other end went “uh huh, mhm. Ok. Reported” and set up a new service for me.
The morning of the service, I got a call from the shop that “someone” had forgotten to order the parts, and they’d have to rebook me. Rest assured I got a nice earful about how someone else in the company made the error, so it wasn’t their fault.
The icing on the cake was when I was at the shop finally getting a repair. The front desk attendant called someone to deliver news they’d need to be rescheduled, and I watched her say:
“Yes, you can file a complaint with me - go ahead” and proceed to not move at all. After a few seconds, she says (without having written or typed anything), “ok it’s recorded, thank you”.
I asked if she had record of my complaint. She did not. I asked to speak to the manager, who listened to my speak before saying “I don’t know what to tell you”.
Horrible service, horrible company policy of “not my fault not my problem”.
Before that, however, was nothing less than unprofessional. It took 4 separate attempts to get my vehicle the right windshield/molding, and every time it was “not my problem, someone else’s fault” from the customer-facing representatives and managers I interacted with.
My first mobile tech arrived, started the service, and called me out to share that the molding was missing on the windshield. No problem, things happen. He said the shop would call and reschedule. That never happened.
After I called to schedule another tech, I was ghosted (no call/no show) by the mobile tech. 10 hours of my time now wasted.
When I called the shop again, I asked to file a complaint. The woman on the other end went “uh huh, mhm. Ok. Reported” and set up a new service for me.
The morning of the service, I got a call from the shop that “someone” had forgotten to order the parts, and they’d have to rebook me. Rest assured I got a nice earful about how someone else in the company made the error, so it wasn’t their fault.
The icing on the cake was when I was at the shop finally getting a repair. The front desk attendant called someone to deliver news they’d need to be rescheduled, and I watched her say:
“Yes, you can file a complaint with me - go ahead” and proceed to not move at all. After a few seconds, she says (without having written or typed anything), “ok it’s recorded, thank you”.
I asked if she had record of my complaint. She did not. I asked to speak to the manager, who listened to my speak before saying “I don’t know what to tell you”.
Horrible service, horrible company policy of “not my fault not my problem”.
On SAFELITE AUTOGLASS - WORCESTER,MA
We apologize for your experience. Please feel free to chat with one of our agents at safelite.com/contact-us. Please know, all phone calls are recorded and files are updated with call information. Thank you for reaching out.
Verified Buyer
3.0 star rating What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Location of service:
Mobile
Recommended:
6
Location of service:
Mobile
Recommended:
6
Quality of Service
Value of Service
Quality of Service
Value of Service
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Clean up incomplete
New glass is nice but the broken glass is still there.
On SAFELITE AUTOGLASS - WORCESTER,MA
We apologize for the oversight. Please stop by the shop or schedule a no cost follow up at mysafelite.com, so we can attempt a more thorough cleanup.
Verified Buyer
5.0 star rating What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Location of service:
Mobile
Recommended:
10 (Definitely)
Location of service:
Mobile
Recommended:
10 (Definitely)
Quality of Service
Value of Service
Quality of Service
Value of Service
SEE MORE SEE LESS
Quailty
Technician came on time and did a great job 10/10
On SAFELITE AUTOGLASS - WORCESTER,MA
Verified Buyer
5.0 star rating What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Location of service:
Mobile
Recommended:
10 (Definitely)
Location of service:
Mobile
Recommended:
10 (Definitely)
Quality of Service
Value of Service
Quality of Service
Value of Service
SEE MORE SEE LESS
Good
So far so good! No leaks everything looks great. The guys did a fantastic job
On SAFELITE AUTOGLASS - WORCESTER,MA
Verified Buyer
5.0 star rating What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Location of service:
Mobile
Recommended:
10 (Definitely)
Location of service:
Mobile
Recommended:
10 (Definitely)
Quality of Service
Value of Service
Quality of Service
Value of Service
SEE MORE SEE LESS
They were very professional. On
They were very professional. On time
On SAFELITE AUTOGLASS - WORCESTER,MA
Verified Buyer
5.0 star rating What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Location of service:
Mobile
Recommended:
10 (Definitely)
Location of service:
Mobile
Recommended:
10 (Definitely)
Quality of Service
Value of Service
Quality of Service
Value of Service
SEE MORE SEE LESS
Windshield replacement
Richard was professional and also installed the window quickly. I highly recommend them for your auto glass needs.
On SAFELITE AUTOGLASS - WORCESTER,MA
Thank you for sharing and recommending Safelite to others!
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